Web Site: https://www.easy-dna.com
Company Location: The Laboratory is based in the US, European sales are handled from the UK. Samples and returns are usually shipped within one working day.
Products offered: Paternity Testing, Prenatal Paternity Test, baby’s gender test, other siblings or grandparents tests, predisposition to genetic disease, infidelity test.
Features: Customer service is very responsive, which is essential for example when ordering a prenatal paternity test (where people are tested in a high stress state). They ensure the shipment of express home collection kit and provide courier prepaid return envelope to guarantee the samples arrives at the laboratory within two days. The laboratory is one of the few to offer the test of the X chromosome (test between two sisters to check their paternity) at an affordable price, given the complexity of this test.
Maternal sample: Maternal consent is not required for a paternity test, but the laboratory recommends including a maternal sample without really explaining why (it’s only specified for a X chromosome test).
Forensic / discrete samples: It is easy to find a list of discrete samples or standards that can be used when the mouth swab is not possible. Supplements are around $100, which is reasonable. We appreciate that the chances of success of DNA extraction are clearly indicated. We know that some samples are unlikely to contain enough DNA even though other labs display the recovery percentage of DNA from all samples at 90 to 100%.
Number of markers tested: it is clear that it will be 16 markers for paternity tests, which is the industry standard. We believe that some laboratories test fewer DNA regions without announcing it to their clients.
Accreditation: This laboratory is accredited to ISO 17025 and AABB (verified on the AABB web site).
Pricing: $119 for a paternity test, which is about average. Cheaper than average for the tests of X or Y chromosome, brotherhood test and prenatal paternity.
Payment methods: Credit card, PayPal, bank transfer and WesterUnion.
Payment by credit card? Yes.
Time-to-result: 3 to 5 days even with forensic analysis (discrete samples). It is possible to request an express treatment analyzes with a result within 2 days, but with a prohibitive extra $70.
Transparency and ease of access to information on the website: Information is fairly easy to find, there are a lot of information resources on the site.
Reliability: For our test order, the results came within the stated time and were clearly presented. I would recommend this laboratory to other people.
Remarks: The laboratory offers the predisposition test for genetic diseases and a baby gender test. We are not convinced of the scientific value of these two tests.
Customer service reactivity test: We conducted three anonymous tests. Customer service answered under two hours to questions by email. Questions by telephone were answered right away, although the customer service representative seemed less knowledgeable than the persons answering emails (we asked technical questions). For the answer to one question, wehad to wait 15 minutes before receiving a callback with a response. I found that customer service was transparent on the accuracy that could be expected of my test. 3rd test, I asked to be called back for a prenatal paternity test, customer service was very efficient (see “Features” above).
Paternitytestinglabs.com highly recommends this laboratory.
Visit the https://www.easy-dna.com laboratory site.